We’re Hiring!

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PCR Business Systems is one of the fastest growing Managed IT Service Providers in the Akron area. We offer exciting opportunities for career advancement in an environment where you can showcase and develop your skills, while working alongside talented and supportive individuals.

We are a close-knit group who enjoy a good company BBQ, an occasional craft beer after work, and who strive together to achieve one common goal—to provide IT service that is nothing short of excellent.

Interested in becoming a part of the PCR Business Systems team?

The role of the IT Help Desk Support Technician is to provide exemplary technical support and troubleshooting for basic technical issues such as password resets, printer configurations, and break/fix instructions to users that PCR Business Systems supports.

The IT Help Desk Support Technician plays a critical role in making PCR’s help desk the best in the business. It is essentially the backbone of the service we deliver.

Who we’re looking for… Eager, growth-minded individuals who want to grow with us.

A successful candidate will be able to perform the following duties:

  • Monitor and respond immediately to incoming support requests and work to resolve or escalate as necessary
  • Document all work on service tickets in ticketing system
  • Maintain a positive attitude at all times
  • Work as a team to ensure the best service possible is delivered to all PCR customers
  • Follow/maintain all internal security and confidentiality procedures

To be successful in this position, candidates will possess the following:

  • Bachelor’s degree in business, information technology, information systems, or computer science (or equivalent work experience)
  • Experience troubleshooting technical issues
  • Extensive familiarity with Windows Operating systems
  • Clear verbal skills, both spoken and written: ability to explain technical products and processes in a conceptual and clear way to a non-technical audience
  • Excellent writing skills for communication with customers in writing/email

Wage:  $16-$22/hr. based on experience

***Plus additional benefits***

Email your Resume to: amanda@pcrbusiness.com

The Company… In business since 2004, PCR Business Systems provides world-class outsourced IT solutions for small and medium-sized companies throughout Northeast Ohio.  Learn more here.

PCR Welcomes Andrew Unger

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PCR Business Systems is thrilled to welcome Andrew Unger to our team as our newest Akron IT support specialist and onsite technician.

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Why now is a smart time to outsource your IT

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Now, more than ever, Northeast Ohio businesses are outsourcing their IT. Here’s why…

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We Are Hiring! (On-Site IT Support Specialist)

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PCR Business Systems is one of the fastest growing Information Technology Service Providers in the Akron area. We offer exciting opportunities for career advancement in an environment where you can showcase and hone your skills, while working alongside talented and like-minded individuals.

We are a close-knit group who enjoy a good company BBQ, an occasional craft beer after work, and who are all supportive of each other in helping achieve one common goal—to provide IT service that is nothing short of excellent.

Sound like you would be a good fit? Here’s what we’re looking for…

 

The Opportunity… Full-Time On-site Support Specialist

Job Description… The role of the On-site Support Specialist is to provide exemplary technical support and troubleshooting on-site at client locations. Responsibilities include:

  • Clean, professional appearance. Ability to project a caring and confident attitude that assures the client their issues with be resolved. Ability to build rapport with clients.
  • Delivering and connecting new equipment
  • Working with remote support agents to troubleshoot issues on-site
  • Documenting client systems with pictures, floor plans, etc
  • Review assigned tickets and make sure you are prepared for the day’s calls. Have all required equipment loaded and ready
  • Document all work performed in the ticket system and enter time spent on each job
  • Keep clean vehicle and make sure vehicle inventory is at desired levels
  • Follow/maintain all internal security and confidentiality procedures

The On-site Support Specialist plays a critical role in making PCR’s help desk the best in the business. It is essentially the backbone of the service we deliver.

Who we’re looking for… Eager, growth-minded individuals who want to grow with us.

To be successful in this position, candidates will possess the following:

  • Bachelor’s degree in business, information technology, information systems, or computer science (or equivalent work experience)
  • Experience troubleshooting technical issues
  • Extensive familiarity with Windows Operating systems
  • Clear verbal skills, both spoken and written: ability to explain technical products and processes in a conceptual and clear way to a non-technical audience
  • Excellent writing skills for communication with customers in writing/email

Wage:  $13-$21/hr. based on experience

Other Benefits:

  • Health Benefits
  • Company matched retirement plan
  • Company paid certification/education program

Email your Resume to: amanda@pcrbusiness.com

The Company… In business since 2004, PCR Business Systems provides world-class outsourced IT solutions for small and medium-sized companies throughout Northeast Ohio.  Learn more here.

 

Hey there! We’re looking for an Inside Sales Professional!

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We’re looking for a highly motivated Inside Sales Professional to join the PCR Business Systems team.

PCR is the leading Managed IT Service Provider in the Akron area. We offer exciting opportunities for employee advancement in an environment where you can showcase and hone your skills while working alongside talented and like-minded individuals.

We are a tight group who are supportive of each other in helping achieve one common goal—to provide service that is nothing short of excellent. Read more about our vision and core values.

Sound like you would be a good fit? Here’s what we’re looking for…

 

The Opportunity… Inside Sales Professional

Job Description… We are looking for a full-time inside sales professional to join the PCR team immediately! In this role you will be working directly with our sales manager to follow up on leads coming into the office. Job duties include scheduling appointments, fielding questions, following up on inquiries, sending out information packages, and assisting in maintaining the integrity of the company’s database.

This is an awesome opportunity for someone who…

  • Wants a company that truly CARES about its customers and employees.
  • Loves a faster-paced, NO DRAMA workplace where office politics, gossip and negativity aren’t tolerated.
  • Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
  • Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
  • Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.
  • Enjoys having conversations with (and helping) small business owners.
  • Loves building relationships with people and providing a true “Wow” experience.
  • Wants a position that will offer upward earning and career advancement.

Please apply ONLY if you have at least one year’s experience in an inside sales position, preferably setting appointments in a business-to-business environment. You must have a proven track record for success. To apply, please send your résumé, along with a cover letter detailing why you think you’d be a great fit to join our team.

Wage:  $15 + Commission

Other Benefits:

  • Health Benefits
  • Company matched retirement plan
  • Company paid certification/education program

Email your resume to: amanda@pcrbusiness.com

May Movement Challenge!

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On May 1, several members of the PCR team and their families began a challenge to start moving! The goal was to be as active as possible throughout the month of May…

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