What Our Clients Are Saying | Outsourced IT Services
PCR Business Systems is there when I need them…
– Becka K.
“After hiring PCR, our IT situation changed dramatically. PCR can accurately diagnose a problem and fix it quickly and easily. The process is even easy on our team since it is so effortless to work with PCR.”
Sarah S., Office Manager – Hudson, Ohio
“PCR really has the customer service thing down. I know that I now have strong IT infrastructure in place, and I no longer lose sleep at night wondering if my backups are working properly.”
Robert R., CPA President & CEO – Medina, Ohio
“PCR helped us look at our bigger IT infrastructure, assessed needs, and has also helped us build a strong foundation that guides us forward. We used to have HUGE issues, and not with PCR we don’t!”
Lori T., Accounting Manager – Akron, Ohio
“I would highly recommend PCR Business Systems to any business looking to outsource their IT needs. Utilizing their IT and business expertise is well worth my investment.”
Thomas F., Executive Director – Akron, Ohio
“One of the biggest benefits we have received since hiring PCR is a lift in staff morale. No longer are the employees complaining about slow computers that stop their work efficiencies.”
Terri H., CEO- Summit & Medina Counties
“The experience with PCR was like night and day. During a time when we really did not know what we needed, or the right questions to ask, PCR was able to seamlessly guide us through everything.”
Matthew O., Law Partner – Akron, Ohio
“I am impressed with PCR’s professionalism. Whether it is logging in remotely or coming to my office, they are professional, courteous and most important, they get the job done.”
David U., Law Partner – Canton, Ohio
“Having PCR Business Systems there when I need them provides me with peace of mind. Prior to hiring them I was the staff contact for answering technical questions. Now, I can just say “Call PCR!”
Becka K., Office Administrator – Hudson, Ohio
“We run a family business, so working with another family business we can trust just makes sense. It is incredible how easy it is to work with PCR, so easy that I don’t even worry about our IT needs anymore.”
Shade M., Vice President – Akron, Ohio
Thomas F., Executive Director – Akron, Ohio
We have been a client of PCR Business Systems for many years and they have always been extremely knowledgeable, capable, caring and patient.
One of the things that makes PCR stand out is their Team. They are always courteous and strive to identify what our needs are, and how they can help to address them. Much of the Alpha staff are not tech savvy individuals, including myself, and we probably ask questions that have obvious answers to the PCR Team. However, they are always patient with us.
Another great value from PCR is that they are on top of the latest technological trends. This is critical when we are looking to improve the operations of our organization. It is great to have a resource that also serves as a business consultant to us since we would never be able to sort through all of the information on our own.
I would highly recommend PCR Business Systems to any business looking to outsource their IT needs. Utilizing their IT and business expertise is well worth my investment.”
David U., Law Partner – Canton, Ohio
Like many businesses, we are totally dependent on the reliability and continued functionality of technology. Without exception, I am able to rely on PCR Business Systems and its employees to handle all of our technology needs.
I am particularly pleased with PCR’s availability. Without it, we would be in dire straits. Whenever we have an issue that needs addressed, the PCR Team is quick to respond. This is extremely valuable to Day Ketterer.
Our firm relies on PCR for their behind the scenes work such as monitoring backups, making sure our servers are working properly and assessing all of our technology so we can focus on practicing law.
I am also impressed with PCR’s continued professionalism. Whether it is someone logging into my computer remotely or coming to my office, they are professional, courteous and most important, they get the job done.”
Sarah S., Office Manager – Hudson, Ohio
I was first introduced to PCR Business Systems through my former employer. When I started working at Hudson Financial, we worked with an IT company that dedicated one person to handle our IT needs. We were at his mercy when it came to solving our problems.
Prior to PCR. the response time to our requests was terrible. We even had a consultant stop scheduling appointments on Monday mornings for fear that our computers would not be working.
I was very enthusiastic to introduce PCR to our company. After hiring PCR, our IT situation changed dramatically. PCR can accurately diagnose a problem and fix it quickly and easily. The process is even easy on our team since it is so effortless to work with PCR. Our equipment and workstations are all on the same page allowing for internal consistency. Since issues are diagnosed and fixed so quickly, we have been saving money because of less downtime.”
Terri H., CEO – Summit and Medina Counties
Before quoting or starting any work, PCR took the time to get to know our company, listening to our goals, needs, budget and timelines. We used to feel like a small fish in a big sea, but now we feel like a big fish in a small sea. We receive fast responses to our questions, suggestions on future technology savings and support for staff who are not tech-savvy.
There are times when we are just not sure who to call with a problem. Various issues come up during a work day that could be a telephone problem, software difficulty, networking glitch or lack of knowledge by the end user. PCR is ALWAYS there to sort through the difficult situation and either solve the problem or help me as a non-computer professional understand better the world of technology. We have called on PCR with multiple hurdles with our computers and networks; they have always taken the time to immediately help work through the presenting problems and get us back up and working in a very short period of time.
One of the biggest benefits we have received since hiring PCR is a lift in staff morale. No longer are the employees complaining about slow computers that stop their work efficiencies. We are operating at a faster speed with better equipment and software; ALL THE WHILE SAVING MONEY OVER OUR PAST TECHNOLOGY BILLS.”
Becka K., Office Administrator – Hudson, Ohio
Having PCR Business Systems there when I need them provides me with peace of mind. Prior to hiring them I was the staff contact for answering technical questions. Now, I can just say “Call PCR,” and I have the confidence that they will answer any question or fix any problem quicky and efficiently!
Hiring PCR has been a huge time saver. I don’t worry or wonder if our backup is working, or if our computer needs any updating. PCR just gets the job done!”
Robert R., President & CEO – Medina, Ohio
Responsiveness in today’s business environment is sometimes lacking, but PCR Business Systems is all over it. Issues are addressed immediately. PCR really has the customer service thing down. I know that I now have strong IT infrastructure in place, and I no longer lose sleep at night wondering if my backups are working properly.
In addition, transitioning to PCR Business Systems was seamless. I was concerned that the process was going to turn out to be a nightmare but everything went extremely smooth.
Overall, I haven’t had any downtime and no real issues at all. Everything just works. PCR does a wonderful job!”
Matthew O., Law Partner – Akron, Ohio
Prior to working with PCR our firm was working with another IT company that had an slow response time and was costing us an exorbitant amount of money. We did some research and decided to switch to PCR.
The experience with PCR was like night and day. During a time when we really did not know what we needed, or the right questions to ask, PCR was able to seamlessly guide us through everything.
Not only has it been extremely easy to work with PCR, but also the response time for issues has been outstanding. And maybe most importantly, our out-of pocket for outsourcing our IT needs to PCR Business Systems has been a much appreciated cost saving measure for the firm.”
Shade M., Vice President – Akron, Ohio
We run a family business, so working with another family business we can trust, PCR Business Systems, just makes sense. It is incredible how easy it is to work with PCR, so easy in fact that I don’t even worry about our IT needs anymore.
Prior to working with PCR we never had any idea when our IT provider was going to arrive, or what he was going to do. Handling our IT was a huge burden to me.
We have experienced nothing but the complete opposite working with the PCR Team. A known team member is always on hand to answer any questions we may have. Knowing that as our business grows, our IT needs are taken care of is a huge relief.
Stop any shopping around you may be doing for an IT provider and look no further than PCR Business Systems. Their price and service cannot be beat.”
Lori T., Accounting Manager – Akron, Ohio
Prior to working with PCR Business Systems, we outsourced our IT needs. While this suited an immediate need, we were really looking for an IT company that could manage all of our technological needs, not just fixing problems. PCR was the IT manager we were looking for, not just a trouble-shooter. PCR helped us look at our bigger IT infrastructure, assessed needs, and has also helped us build a strong foundation that guides us forward.
One of the things that makes PCR different from the other company is that they educate us in understanding our needs, and while everything may not start out as perfect, they know the path to lead us on to get us to perfection.
Some of the biggest benefits we have experienced since hiring PCR Business Systems is that we were able to redistribute our servers and use current resources to make us a lot more efficient than we were prior to hiring PCR. We used to have HUGE issues, and not with PCR we don’t!
One of the reasons we ended up choosing PCR Business Systems is because our team was really impressed with how your employees presented themselves. We knew we had existing problems, and your team treated us with respect and with zero judgment. The overall presentation was clear and easy to follow. Our team also appreciated the way PCR tackled our problems…with ease and a sense of calm.
PCR wasn’t the lowest bid we received, however we were being sucked dry by the hourly rate we had been paying with our prior IT provider. Those costs stacked up. With PCR though, we knew there was going to be a significant amount of work up-front, but we also knew that the overall cost was going to be a lot friendlier to our budget.
PCR Business Systems has been an extremely responsive and professional company to work with. We have developed a great working relationship, and the feedback we are getting from our employees has been wonderful. Thank you for everything you have done for us. We could not be happier.”