We’re Hiring!

PCR Business Systems is one of the fastest growing Managed IT Service Providers in the Akron area. We offer exciting opportunities for career advancement in an environment where you can showcase and develop your skills, while working alongside talented and supportive individuals.

We are a close-knit group who enjoy a good company BBQ, an occasional craft beer after work, and who strive together to achieve one common goal—to provide IT service that is nothing short of excellent.

Interested in becoming a part of the PCR Business Systems team?

The role of the IT Help Desk Support Technician is to provide exemplary technical support and troubleshooting for basic technical issues such as password resets, printer configurations, and break/fix instructions to users that PCR Business Systems supports.

The IT Help Desk Support Technician plays a critical role in making PCR’s help desk the best in the business. It is essentially the backbone of the service we deliver.

Who we’re looking for… Eager, growth-minded individuals who want to grow with us.

A successful candidate will be able to perform the following duties:

  • Monitor and respond immediately to incoming support requests and work to resolve or escalate as necessary
  • Document all work on service tickets in ticketing system
  • Maintain a positive attitude at all times
  • Work as a team to ensure the best service possible is delivered to all PCR customers
  • Follow/maintain all internal security and confidentiality procedures

To be successful in this position, candidates will possess the following:

  • Bachelor’s degree in business, information technology, information systems, or computer science (or equivalent work experience)
  • Experience troubleshooting technical issues
  • Extensive familiarity with Windows Operating systems
  • Clear verbal skills, both spoken and written: ability to explain technical products and processes in a conceptual and clear way to a non-technical audience
  • Excellent writing skills for communication with customers in writing/email

Wage:  $16-$22/hr. based on experience

***Plus additional benefits***

Email your Resume to: amanda@pcrbusiness.com

The Company… In business since 2004, PCR Business Systems provides world-class outsourced IT solutions for small and medium-sized companies throughout Northeast Ohio.  Learn more here.

PCR Welcomes Andrew Unger

PCR Business Systems is thrilled to welcome Andrew Unger to our team as our newest Akron IT support specialist and onsite technician.

PCR has been SOC 2, Type 2 Certified!

PCR Business Systems was recently SOC 2, Type 2 certified. Learn why you should only work with SOC certified Akron IT services providers.

May Movement Challenge!

On May 1, several members of the PCR team and their families began a challenge to start moving! The goal was to be as active as possible throughout the month of May…

IT Security for Working at Home

Unfortunately, due to the Coronavirus many employees have been forced to work from home, or may be working from home in the near future. If you find yourself in this situation it’s important to remember to follow the best IT security practices when working from home to not put your company at risk of an online virus or cyberattack.

Working remotely can be challenging because you likely don’t have the same security safeguards in place at home as you do in the office. In addition, most people have multiple devices connected to their home Wifi, including personal computers, smartphones, game consoles, etc. These can all offer hackers a gateway into your home Wifi which can then give them a backdoor into the corporate device you are working from. It’s up to you to implement your own layers of security controls at home to prevent your company’s data from being breached.

 

Cyber criminals love to prey on companies when they are most vulnerable, and one of the weak spots they look for is employees who are not following the best IT security practices for working remotely.

Below is a list of things you can do to prevent cyberattacks while working remotely. You should follow these guidelines whenever you are logged into a corporate laptop or phone, even if it’s just to check a few emails.

IT Security Checklist for Remote Employees

Only Use Secure Wifi

  • Avoid using Public WiFi
  • Use a VPN (Virtual Private Network)
  • Change the default Wifi router passwords to something more secure
  • Update router firmware

Protect Your Workspace

  • Don’t use your personal computer for work
  • Don’t let anyone eavesdrop on what you are working on
  • Encrypt sensitive data in emails
  • Don’t use the same passwords on work devices as you do personal devices
  • Update software for all devices that are connected to your home network (this includes personal computers, television services, game consoles, thermostats, etc.)

Secure Your Devices

  • Update firmware
  • Create strong passwords using multi-factor authentication
  • Review and follow corporate policies and procedures
  • Don’t leave your work devices unaccompanied in a vehicle
  • Keep your home or apartment securely locked

Use Common Sense

  • Don’t share your work devices with family or friends
  • Don’t post business itineraries or corporate information online. This includes posting photos that may show addresses, client information, or any other personal or business information in the background
  • Don’t let your guard down. It’s easy to feel comfortable at home but practice the same IT security best practices at home as you would at work

Report Any Security Issues Immediately

  • Don’t wait until it’s too late. If you fear your work computer has been breached contact an IT professional within your company immediately

Fill out the form below or contact PCR Business Systems if you have any questions about setting up a secure workspace for your remote employees.

 

PCR Welcomes Angela Bush

We are extremely excited to add another talented member to the PCR Business Systems family. Angela is a strong, focused, intelligent, and positive person who will fit in great with our team and business partners.

Here are a few things about Angela to help you get to know her better:

  • Angela is rejoining the workforce after spending the past eight years raising her four children.
  • She loves spending time outdoors running, hiking, and biking with her kids.
  • Angela loves to bake! Hopefully that means more cookies in the office 🙂
  • She enjoys spending hot summer days relaxing at the pool.

A few Questions for Angela:

Q: What is the last film you saw at the cinema?
A: Frozen 2 (with my girls)

Q: What is your middle name?
A: Marie

Q: What is your favorite TV show?
A: I don’t watch TV.

Q: What do you usually have for breakfast?
A: Coffee, coffee, and more coffee!

Q: Favorite cuisine?
A: I like it all!

Q: What is your favorite chip flavor?
A: Chocolate chips :)!!!

Q: What is your favorite CD at the moment?
A: The Lumineers

Q: What car do you drive?
A: Honda Pilot

Q: Favorite Sandwich? 
A: Cheeseburger!

Q: What characteristics do you dislike in yourself (in others)?
A: I try and see the positive in myself and in others.

In businesses since 2004, PCR is the trusted Managed IT Provider for Akron area businesses. Learn more at pcrbusiness.com.