Managed IT Services
Outsource your IT to a company you can trust.
Looking for a Technology Provider That Will Enhance Business Performance? Look no further!
PCR Business Systems—Managed Service Provider in Akron, Ohio
Are you trying to manage your own IT environment in-house, while running a successful business? Without having the help you need, it can be not only difficult, but easy for your current IT team to become overwhelmed. Technical problems can range anywhere from minor to severe and they can happen at any moment. When that time comes, your business will end up grinding to a halt. But it doesn’t have to be that way.
With the right managed services provider (MSP), you can worry less about your IT needs and refocus on growing your business.
With PCR’s managed IT service, you can expect:
- Peace of Mind: We monitor your networks 24/7 and automatically provide alerts. We also customize a support plan based on your business needs.
- Less Downtime: We identify and fix issues before they cause significant problems. In our onboarding process, we go over a recovery plan in detail to ensure all your business needs are met.
- Fewer Disruptions: We provide help quickly and remotely; our help desk is rated the best in the area.
- Predictable Costs: Our onboarding process is systematic and we are transparent from the beginning. By building a plan and discussing the monthly costs upfront, we don’t cause any surprises.
What Does Our Process Look Like?
The process we follow is what has made our business so successful. Our onboarding process is tight and systematic. The technology process we implement is standard for all customers because we know it works. We don’t specialize in one vertical; we make technology work for all companies.
We also use what we call a Best Practices Report Card in which we lay out every technology scenario that could happen and rate a customer on how they might react. After months of working with us, our partners can see their percentages begin to rise. They have fewer IT problems and don’t have to call the help desk as much. Customers usually start at 10%-20%, and after a couple of months, rank higher than 80%.
24/7 Monitoring and Support
Anytime you’re not observing the activity over your network, you leave it vulnerable to intrusion attempts and other threats. We solve this problem through our 24/7 monitoring and support services. We keep an eye on your network throughout the day and night and we alert you if we spot anything suspicious.
Network Monitoring
Along with our 24/7 monitoring and support, we offer network monitoring. This is a key IT process that monitors the various aspects of your network—including routers, firewalls, servers, and more—for performance issues and threats. Through this service, we can discover lesser issues before they become major problems.
Antivirus and Intrusion Protection
Viruses and malware are a constant threat to business operations. PCR’s technicians can help your business stay secure. We do everything from securing your information at an offsite data center to protecting your network from external threats.
Server Virtualization
Server virtualization allows for a single physical server to run multiple operating systems, which can help save money. With PCR as your partner, we help optimize performance and modernize your network through our server virtualization services.
Data Backup and Protection
You never know when something like data loss may happen. Make sure your data is never lost with PCR. Our backup and protection services provide a cost-effective, simple solution to ensure your valuable information is backed up in the case of a disaster.
Disaster Recovery/BCP
Disasters are part of reality, unfortunately, and they can happen to any business. But that doesn’t mean you can’t be prepared. The technicians at PCR work with your team to create a disaster recovery plan that will ensure business continuity.
Vendor Management
Dealing with multiple vendors can easily add extra hours of work and stress to your job every month. We eliminate this pain by taking over vendor management on your behalf. We help manage vendor contracts, relationships, and performance to control costs, strengthen service, and reduce risks.
Help Desk Services
Allow the PCR’s experts to become your dedicated provider of help desk services. We improve response times and bolster customer support and loyalty with a fully staffed, local help desk.
Outsource Your IT to the Trusted Professionals at PCR
At PCR, we strive to help businesses achieve greatness by helping with every aspect of their IT. Through our onboarding process, our partners can understand upfront the exact services that will be tailored to them and at what cost.
