Hey there! We’re looking for an Inside Sales Professional!

We’re looking for a highly motivated Inside Sales Professional to join the PCR Business Systems team.

PCR is the leading Managed IT Service Provider in the Akron area. We offer exciting opportunities for employee advancement in an environment where you can showcase and hone your skills while working alongside talented and like-minded individuals.

We are a tight group who are supportive of each other in helping achieve one common goal—to provide service that is nothing short of excellent. Read more about our vision and core values.


Sound like you would be a good fit? Here’s what we’re looking for…

 

The Opportunity… Inside Sales Professional

Job Description… We are looking for a full-time inside sales professional to join the PCR team immediately! In this role you will be working directly with our sales manager to follow up on leads coming into the office. Job duties include scheduling appointments, fielding questions, following up on inquiries, sending out information packages, and assisting in maintaining the integrity of the company’s database.

This is an awesome opportunity for someone who…

  • Wants a company that truly CARES about its customers and employees.
  • Loves a faster-paced, NO DRAMA workplace where office politics, gossip and negativity aren’t tolerated.
  • Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
  • Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
  • Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.
  • Enjoys having conversations with (and helping) small business owners.
  • Loves building relationships with people and providing a true “Wow” experience.
  • Wants a position that will offer upward earning and career advancement.

Please apply ONLY if you have at least one year’s experience in an inside sales position, preferably setting appointments in a business-to-business environment. You must have a proven track record for success. To apply, please send your résumé, along with a cover letter detailing why you think you’d be a great fit to join our team.

Wage:  $15 + Commission

Other Benefits:

  • Health Benefits
  • Company matched retirement plan
  • Company paid certification/education program

Email your resume to: amanda@pcrbusiness.com

May Movement Challenge!

On May 1, several members of the PCR team and their families began a challenge to start moving! The goal was to be as active as possible throughout the month of May…

Our SOC Audit Is Complete!

We are proud to announce that we completed our SOC 2, Type 1 Audit and are compliant with the AICPA’s Trust Service Criteria for Managed Service Providers.

An independent auditing firm did a thorough examination of PCR Business System’s security policies and procedures and concluded that we have the highest level of controls in place to protect your company’s privacy and sensitive data.

(Click here for more information about SOC Audits)

WHY THIS IS A BIG DEAL

To start, it means that you can rest assured knowing that we will keep your network and data safe from cyber-attacks. With the growing trend of managed service providers being hacked, you can’t take any chances with your Information Technology Company.

As we discussed in the article “The Wild West of IT Services,” the IT industry is unregulated. This means no one is watching over IT Service Providers and no one is keeping tabs on how they store and protect your network and data.

Therefore, you must do your homework to make sure you are working with an IT Company who has the highest security controls in place.

We chose to have the SOC Audit to reinforce that we provide the best IT services in Akron and to show our partners that we will continue to take whatever steps necessary to keep their trust.

Email us to read the full report!

2020 Goal Planning Workbook

You don’t have to change everything all at once. If you focus on small improvements over time, these small goals (when aligned with your personal values) really add up and are likely to become habits that last a lifetime.

When I set my goals for 2019, I loosely used a process similar to what’s included in this 2020 goal setting workbook. This process helped me stay focused on the things that are truly important to me and not get sidetracked trying to change my entire life with a single New Year’s resolution. It was satisfying to look back at 2019 and see just how many of the goals I accomplished this year.

One of our core values at PCR Business Systems is our desire to grow. We sent this workbook to our staff to help them reach their own goals in 2020.

I’m also sharing this workbook with you in hopes that it helps you achieve your goals and appreciate all the accomplishments you achieve throughout the year. I hope you find value in it as I have.

Wishing you success in 2020,

Amanda Carroll

pcrbusiness.com

 

PCR Welcomes Angela Bush

We are extremely excited to add another talented member to the PCR Business Systems family. Angela is a strong, focused, intelligent, and positive person who will fit in great with our team and business partners.

Here are a few things about Angela to help you get to know her better:

  • Angela is rejoining the workforce after spending the past eight years raising her four children.
  • She loves spending time outdoors running, hiking, and biking with her kids.
  • Angela loves to bake! Hopefully that means more cookies in the office 🙂
  • She enjoys spending hot summer days relaxing at the pool.

A few Questions for Angela:

Q: What is the last film you saw at the cinema?
A: Frozen 2 (with my girls)

Q: What is your middle name?
A: Marie

Q: What is your favorite TV show?
A: I don’t watch TV.

Q: What do you usually have for breakfast?
A: Coffee, coffee, and more coffee!

Q: Favorite cuisine?
A: I like it all!

Q: What is your favorite chip flavor?
A: Chocolate chips :)!!!

Q: What is your favorite CD at the moment?
A: The Lumineers

Q: What car do you drive?
A: Honda Pilot

Q: Favorite Sandwich? 
A: Cheeseburger!

Q: What characteristics do you dislike in yourself (in others)?
A: I try and see the positive in myself and in others.

In businesses since 2004, PCR is the trusted Managed IT Provider for Akron area businesses. Learn more at pcrbusiness.com.

How to Stop Robocalls

My phone rings at four a.m. jolting me from a peaceful dream straight into a panic. I race to answer it. Who’s calling me this early? Something terrible must have happened!

I glance at the screen and see my hometown area code. I don’t recognize the number, but that doesn’t mean it’s not the police or the hospital calling with some awful news.

I reluctantly answer the phone, expecting the worst. “Hello?”

“Your auto insurance is about to expire. Touch seven or stay on the line to speak to…”

I thumb at the hang-up phone icon with rage, not listening to the conclusion of the prerecorded message. I try and fall back to sleep but can’t. My adrenaline is pumping. My heart rate has spiked. I lie in bed wondering what kind of person or business would stoop so low as to spam fellow humans with robocalls.

Telemarketers are bad enough, but at least there’s a real person on the other end of the line that you yell at. Robocalls don’t even give you that satisfaction. Now that I can’t sleep, I lie in bed searching the internet for ways to make these calls stop for good.

Here’s what I found.

According to a call-blocking company called YouMail, approximately 48 billion robocalls were made to Americans in 2018, with even more being placed this year. In October alone, Americans were bombarded with 5.7 billion robocalls stemming from political pitches to fake IRS scams.

Complaints to the FCC and Federal Trade Commission have been pouring in for years topping the list of consumer complaints. In December, the House passed The Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence Act, aka the Traced Act— aimed to put an end to robocalls for good.

According to House leaders the new legislation “combats the robocall epidemic by ensuring every call Americans receive will be verified and can be blocked at no extra cost to consumers. It also gives the Federal Communications Commission and law enforcement the authority to quickly go after scammers.”

(Detailed information can be found here).

But will this new law stop those intrusive robocalls from waking us up at night and pestering us during our lunch breaks?

Time will tell, but I’m not going to lose more sleep waiting around to find out. Just as cyber crooks are finding new ways to hack into our networks with ransomware and viruses, the people behind the robocalls will likely do everything they can to scoot around these new regulations and continue to badger us with their scams and bogus offers.

So what can we do to proactively block robocalls and keep us from smashing our new smartphones against the wall? Here are a few tips I found that will hopefully help.

1). Add your number to the FCC’s Do Not Call list by visiting donotcall.gov. According to the FCC, once you add your number, “Telemarketers must remove your numbers from their call lists and stop calling you within 31 days from the date you register.”

This is the first step I took when doing research for this article. I entered my number on the Do Not Call list, and then waited several minutes before I received a confirmation email. Once the email I arrived I was excited to open it. Could stopping robocalls really be this simple?

Then I read the email stating that I had already registered my phone…back in 2005!

Epic fail, FCC. I must have received over a thousand calls from telemarketers in the past 15 years.   

 

2). Manually block numbers that have come from telemarketers and robocalls. All smartphones have this option. Depending on the type of phone you have the process should be simple. On my iPhone I simply click the information icon to the right of the number, and then scroll down to the bottom and click where it says “Block this Caller.”

Unfortunately, this also hasn’t seemed to stop the problem for me. It has limited it, but the calls have kept coming despite blocking over 150 numbers on my phone.

 

3) Use a third-party app and utilize your phone’s features. All four major wireless carriers offer some type of call blocking feature to their customers, and most smartphones offer some kind of special blocking tool. For example, Apple’s iOS 13 has an option to “Silence Unknown Callers” which will send unknown numbers directly to your voicemail.

To turn on Silence Unknown Callers, simply go to your iPhone Settings, then Phone, then scroll down and select “Silence Unknown Callers.” It’s that simple.

This is a great option for avoiding robocalls, but be aware, this could also cause you to miss important calls from your doctor or your child’s school. Callers will show up on your recent calls list, but if it’s an emergency, you may not realize they have called in time.

Another step you can take is to download a third-party app to block robocalls.  Hiya is a free app for Android and iOS that has received good reviews. Other popular apps you may want to research include Nomorobo (used by Verizon), YouMail, and RoboKiller, just to name a few.

4). Follow the FCC’s best practices to reduce robocalls. These are mostly common sense, but it can’t hurt to remind yourself of these simple rules:

  • Ignore calls from blocked, unknown numbers, or numbers you don’t recognize. Note: This includes “spoofed” calls that have the appearance of coming from a local number. I continue to get calls from my hometown area code even though I haven’t lived there in years.
  • If a caller or voice message asks you to hit a button to speak with a representative you should immediately hang up. Hitting a button can be a sign to scammers that you are a vulnerable target.
  • Do not respond to any questions, especially those that you would answer with a “yes.”
  • Never give out any personal information!
  • If someone claims to be affiliated with a certain company or government agency, and you have doubts, hang up and double check the number to make sure it is associated with the business or organization they claim to be with.

 (Further tips can be found on the FCC website).

5) Trust that the Traced Act will do what it claims. In practice, The TRACED Act would make it a law that phone companies block robocalls free of charge to customers, while also ensuring that calls originate from real numbers.

Let’s hope this is true. In the meantime, it can’t hurt to take a few extra steps on our own to try and stop robocalls from adding unnecessary frustration to our lives.