outsourced IT Archives - PCR Business Systems

PCR Business Systems is one of the fastest growing Managed IT Service Providers in the Akron area. We offer exciting opportunities for career advancement in an environment where you can showcase and develop your skills, while working alongside talented and supportive individuals.

We are a close-knit group who enjoy a good company BBQ, an occasional craft beer after work, and who strive together to achieve one common goal—to provide IT service that is nothing short of excellent.

Interested in becoming a part of the PCR Business Systems team?

The role of the IT Help Desk Support Technician is to provide exemplary technical support and troubleshooting for basic technical issues such as password resets, printer configurations, and break/fix instructions to users that PCR Business Systems supports.

The IT Help Desk Support Technician plays a critical role in making PCR’s help desk the best in the business. It is essentially the backbone of the service we deliver.

Who we’re looking for… Eager, growth-minded individuals who want to grow with us.

A successful candidate will be able to perform the following duties:

Monitor and respond immediately to incoming support requests and work to resolve or escalate as necessary
Document all work on service tickets in ticketing system
Maintain a positive attitude at all times
Work as a team to ensure the best service possible is delivered to all PCR customers
Follow/maintain all internal security and confidentiality procedures

To be successful in this position, candidates will possess the following:

Bachelor’s degree in business, information technology, information systems, or computer science (or equivalent work experience)
Experience troubleshooting technical issues
Extensive familiarity with Windows Operating systems
Clear verbal skills, both spoken and written: ability to explain technical products and processes in a conceptual and clear way to a non-technical audience
Excellent writing skills for communication with customers in writing/email

Wage: $16-$22/hr. based on experience

***Plus additional benefits***

Email your Resume to: amanda@pcrbusiness.com

The Company… In business since 2004, PCR Business Systems provides world-class outsourced IT solutions for small and medium-sized companies throughout Northeast Ohio. Learn more here.

Now, more than ever, Northeast Ohio businesses are outsourcing their IT. Here’s why:

Technology takes up time and resources that many companies can no longer allocate for. Whether it’s continuously updating software and programs, fixing broken computers and hardware, keeping networks online, or safeguarding critical data from the increased risk of a cyber-attack, staying up to date with technology requires a great deal of time, expertise, and staff hours.

With many businesses just now getting back to normal, executives are finding they are not prepared to deal with these technology demands. Employees already have too much on their plates. Even businesses that have their own in-house IT technician are finding that their technology is too much for one person to handle alone.

In addition, executives are finding that budgeting for IT can be extremely difficult right now. This is because technology is evolving faster than ever and companies need to constantly update their IT to stay competitive within their industries. Furthermore, compliance laws and cyber threats require businesses to have the highest level of data security in place and to monitor their systems 24/7 to prevent a data breach or ransomware attack.

Outsourcing your IT eliminates these problems (and many others)!

Outsourcing your IT services to a company like PCR Business Systems helps you:

Save Time

IT Managed Service Providers like PCR Business Systems have an entire team of IT specialists dedicated to your helping business. This allows you and your staff to focus on doing your jobs.

Eliminate downtime

Outsourced IT companies like PCR monitor your networks around the clock to keep your business online and operational. In addition, PCR has the fastest helpdesk in Northeast Ohio. So, if a problem does arise, we are only a call or email away from fixing the issue right away.

Rest easy

Professional outsourced IT providers in Akron, OH specialize in cyber security services. PCR Business Systems is SOC 2, Type 2 Certified—meaning that we have been audited by a third party to guarantee we have the highest levels of security controls in place. This is extremely important for companies that have critical client data they must protect, and compliance laws they must follow.

Budget your IT

Akron outsourced IT companies generally offer flat rate, all-inclusive IT services that come with no additional fees — making it easy for you to plan your annual IT budget.

Interested in learning more about how outsourcing your IT can help your business?

Contact PCR President, Pat Carroll directly or schedule a FREE 10-minute call.

Schedule a Meeting

Even if you aren’t looking to outsource your IT, Pat can help answer any questions you have about your company’s technology.