PCR Welcomes Anthony King!

Meet the newest addition to the PCR Team! Anthony King is highly skilled in business cybersecurity and has extensive technical knowledge in all areas of IT support.

Welcome to the team, Shane

We are thrilled to welcome Shane Goodsite to the PCR Business Systems team. Shane brings a wealth of IT knowledge to our managed services businesses and will act as our newest small business support specialist.

We’re Hiring!

PCR Business Systems is one of the fastest growing Managed IT Service Providers in the Akron area. We offer exciting opportunities for career advancement in an environment where you can showcase and develop your skills, while working alongside talented and supportive individuals.

We are a close-knit group who enjoy a good company BBQ, an occasional craft beer after work, and who strive together to achieve one common goal—to provide IT service that is nothing short of excellent.

Interested in becoming a part of the PCR Business Systems team?

The role of the IT Help Desk Support Technician is to provide exemplary technical support and troubleshooting for basic technical issues such as password resets, printer configurations, and break/fix instructions to users that PCR Business Systems supports.

The IT Help Desk Support Technician plays a critical role in making PCR’s help desk the best in the business. It is essentially the backbone of the service we deliver.

Who we’re looking for… Eager, growth-minded individuals who want to grow with us.

A successful candidate will be able to perform the following duties:

  • Monitor and respond immediately to incoming support requests and work to resolve or escalate as necessary
  • Document all work on service tickets in ticketing system
  • Maintain a positive attitude at all times
  • Work as a team to ensure the best service possible is delivered to all PCR customers
  • Follow/maintain all internal security and confidentiality procedures

To be successful in this position, candidates will possess the following:

  • Bachelor’s degree in business, information technology, information systems, or computer science (or equivalent work experience)
  • Experience troubleshooting technical issues
  • Extensive familiarity with Windows Operating systems
  • Clear verbal skills, both spoken and written: ability to explain technical products and processes in a conceptual and clear way to a non-technical audience
  • Excellent writing skills for communication with customers in writing/email

Wage:  $16-$22/hr. based on experience

***Plus additional benefits***

Email your Resume to: amanda@pcrbusiness.com

The Company… In business since 2004, PCR Business Systems provides world-class outsourced IT solutions for small and medium-sized companies throughout Northeast Ohio.  Learn more here.

PCR has been SOC 2, Type 2 Certified!

PCR Business Systems was recently SOC 2, Type 2 certified. Learn why you should only work with SOC certified Akron IT services providers.

May Movement Challenge!

On May 1, several members of the PCR team and their families began a challenge to start moving! The goal was to be as active as possible throughout the month of May…

2020 Goal Planning Workbook

You don’t have to change everything all at once. If you focus on small improvements over time, these small goals (when aligned with your personal values) really add up and are likely to become habits that last a lifetime.

When I set my goals for 2019, I loosely used a process similar to what’s included in this 2020 goal setting workbook. This process helped me stay focused on the things that are truly important to me and not get sidetracked trying to change my entire life with a single New Year’s resolution. It was satisfying to look back at 2019 and see just how many of the goals I accomplished this year.

One of our core values at PCR Business Systems is our desire to grow. We sent this workbook to our staff to help them reach their own goals in 2020.

I’m also sharing this workbook with you in hopes that it helps you achieve your goals and appreciate all the accomplishments you achieve throughout the year. I hope you find value in it as I have.

Wishing you success in 2020,

Amanda Carroll

pcrbusiness.com