Tag Archive for: IT Support

Ten Questions to Ask Your IT Provider

Is your IT provider delivering the IT support and cybersecurity services they promised? Here are 10 questions to ask to make sure.

PCR Welcomes Andrew Unger

PCR Business Systems is thrilled to welcome Andrew Unger to our team as our newest Akron IT support specialist and onsite technician.

PCR Welcomes Lucas Wright

We are happy to welcome Lucas Wright to the PCR Business Systems Team. Lucas brings with him IT experience as well as enthusiasm and we’re extremely excited to have him as part of our team.

Here are a few things about Lucas to help you get to know him better:

  • Lucas recently got married!
  • He and his wife adopted a pup a few years ago. It was around Halloween and they named him “Zero” after the ghost dog from Nightmare Before Christmas which was playing at the time
  • He grew up in Tallmadge where he went to high school and was a member of the robotics club and student senate
  • He obtained a Bachelor of Arts in Anthropology from the University of Akron before shifting gears and going into IT
  • He enjoys playing PC and tabletop games
  • He recently completed Google’s IT Support Professional Program and has plans in the works to obtain several more IT certifications

Questions for Lucas:

Q: What do you usually have for breakfast?
A: Big bowl of oats

Q: What is your middle name?
A: Walter

Q: Favorite sport to watch?
A: Overwatch League (esport) and the Browns

Q: Goal you have for yourself?
A: My recent goal has been achieved in getting hired here at PCR. Next I want to accomplish getting my A + certifications, and then start working on obtaining other CompTIA certifcations (Network + & Security+) to really expand my knowledge and skillset.

Q: Pets?
A: My pup named Zero. Two cats Lily and Calvin

Q: What is your hobby?
A: PC and tabletop gaming

Q: What is your favorite restaurant?
A: Saffron Patch. It’s an Indian restaurant in the Valley.

Q: What is your favorite drink?
A: French press coffee or really any IPA

Q: What’s your favorite travel destination? (been there or want to go)
A: Cruises anywhere.

Q: What characteristics do you admire (in self or others)?
A: Definitely a good sense of humor! And a genuine sincerity in the way they talk or listen to you.

In businesses since 2004, PCR is the trusted IT provider for Akron area businesses. Learn more at pcrbusiness.com.

New Job Opening!

PCR Business Systems is one of the fastest growing Managed Service Providers (MSPs) in the Akron area, with an ever-expanding list of clients who we provide world-class service for. We offer exciting opportunities for employee advancement in an environment where you can showcase and hone your skills while working alongside talented and like-minded individuals.

We are a close-knit group who enjoy a good company BBQ, an occasional craft beer after work, and who are all supportive of each other in helping achieve one common goal—to provide service that is nothing short of excellent.

Sound like you would be a good fit? Here’s what we’re looking for…


The Opportunity…Full-Time Installation Support Specialist

Job Description…This entry level position is perfect for someone looking to gain experience and growth in the IT Industry. The Installation Technician will be tasked with installing, configuring, and testing new computer equipment to client specifications, recycling outdated equipment, and training clients on how to optimize new IT equipment.

Who we’re looking for… Eager, growth-minded individuals who want to grow with us and who are pursuing a career in IT.

A successful candidate will be able to perform the following duties:

  • Inspect computer equipment and prepare equipment for delivery
  • Installation of computer hardware and peripheral components on client’s premises
  • Loads specified software packages such as operating systems, Office applications and other 3rd party software on client’s computer systems
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
  • Instructs users in use of equipment, software, and manuals
  • Recommends or performs minor remedial actions to correct problems
  • Coordinates activities with help desk, network services, or other information systems groups
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
  • Replaces defective or inadequate software packages
  • Refers major hardware problems to manager for escalation and correction
  • Provides documentation for specific software installations and updates client’s document repository as needed

To be successful in this position, candidates will possess the following personal attributes:

  • Excellent communications skills – clear verbal skills, both spoken and written: ability to explain technical products and processes in a conceptual and clear way to a non-technical audience
  • Writing skills – important for development of customer proposals, statements of work, reports and presentations, and for communication with customers in writing/email
  • Team-oriented and skilled in working within a collaborative environment
  • Strong problem-solving abilities
  • Keen attention to detail
  • Personable and enthusiastic with the ability to build relationships with employees across all levels of the organization
  • Ability to effectively prioritize and execute tasks
  • Highly self-motivated and directed

Wage: $14.50-19.25/hr. based on experience

Other Benefits:

  • Health Benefits
  • Company matched retirement plan
  • Company paid certification/education program

Email your Resume to: amanda@pcrbusiness.com

The Company… In business since 2004, PCR Business Systems is one of the leading Managed Service Providers (MSP) in Akron, OH.  Learn more here.


The Wild West of IT Services

In 1878, William Bonney, aka “Billy the Kid,” along with a posse of gun-toting outlaws known as the “Regulators,” wreaked havoc in New Mexico as they fought for control of dry goods and cattle interests in Lincoln County. You may be familiar with the gang and their story from the movie Young Guns (and from the Warren G and Nate Dogg song, of course).

Many words come to mind when we think about the Old West and the era Young Guns depicted including lawless, wild, and dangerous. The gang took the name “Regulators” because they believed the lawmen in their county were corrupt. Despite their violent behavior they considered themselves “good guys” and sought to regulate the cattle monopoly and make sure justice was served.

Today, there are regulators in just about every industry we work with. None of them carry around side-arms or ride into our client’s offices on horseback, but they do instill fear with threats of legal actions and heavy fines if companies aren’t compliant.

Our clients are governed by laws and regulations such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA); the Payment Card Industry Data Security Standard (PCI DSS), and the Federal Information Security Management Act (FISMA), just to name a few.

But strangely, the one industry we are most familiar (and the one in which we work) is the one that isn’t regulated at all—Information Technology Services, or IT Support.

There are no regulations or regulators in the IT Industry. IT service providers are not governed by compliance laws. It’s almost as if the IT industry is its own Wild West.  For fly-by-night companies, having little or no regulations is a wonderful thing. Any kid with a laptop can create a website and offer IT Services for Akron businesses. There’s no one looking over their shoulder to see what they’re doing with your passwords or client’s most sensitive information.

For businesses, this is a terrifying proposition. For all you know your remote IT guy is eating Cheetos and playing video games while he claims to be monitoring your network. There is really no way of knowing for sure.

Who’s watching over your IT service provider?

So what can you do to make sure you hire the right IT Provider?

1-Make sure you only work with an established company who has earned the trust of their clients over the years. PCR has been in business since 2004 and has partnered with over a hundred Akron area businesses during that time.

2-Have a conversation with your IT Service Provider. Can they answer the following questions?

  • Are they truly maintaining critical security updates for your IT systems? Have you outgrown their ability to adequately support you?
  • Are your IT systems truly secured from hackers, viruses and rogue employees?
  • Are your backups configured properly to ensure that you could be back up and running again fast in a disaster?
  • Are you unknowingly exposing your company to expensive fines and litigation under Ohio data breach laws?
  • Does your cybersecurity program conform to the new Ohio Data Protection Act.

3-***MAKE SURE THEY ARE SOC 2 CERTIFIED*** PCR Business Systems made the choice to get SOC 2 audited in order to give our clients peace of mind.

We are one of—if not the only— IT Service Provider in Northeast Ohio to be SOC 2 audited. That means we’ve spent the time and money to ensure what we promise to our clients—both in terms of the privacy and data protection protocols we follow, as well as the services we offer—is exactly what we deliver.

For more information schedule a FREE IT Discussion with me.

Pat Carroll

President, PCR Business Systems

Email me Directly

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