We Are Hiring! (On-Site IT Support Specialist)

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PCR Business Systems is one of the fastest growing Information Technology Service Providers in the Akron area. We offer exciting opportunities for career advancement in an environment where you can showcase and hone your skills, while working alongside talented and like-minded individuals.

We are a close-knit group who enjoy a good company BBQ, an occasional craft beer after work, and who are all supportive of each other in helping achieve one common goal—to provide IT service that is nothing short of excellent.

Sound like you would be a good fit? Here’s what we’re looking for…

 

The Opportunity… Full-Time On-site Support Specialist

Job Description… The role of the On-site Support Specialist is to provide exemplary technical support and troubleshooting on-site at client locations. Responsibilities include:

  • Clean, professional appearance. Ability to project a caring and confident attitude that assures the client their issues with be resolved. Ability to build rapport with clients.
  • Delivering and connecting new equipment
  • Working with remote support agents to troubleshoot issues on-site
  • Documenting client systems with pictures, floor plans, etc
  • Review assigned tickets and make sure you are prepared for the day’s calls. Have all required equipment loaded and ready
  • Document all work performed in the ticket system and enter time spent on each job
  • Keep clean vehicle and make sure vehicle inventory is at desired levels
  • Follow/maintain all internal security and confidentiality procedures

The On-site Support Specialist plays a critical role in making PCR’s help desk the best in the business. It is essentially the backbone of the service we deliver.

Who we’re looking for… Eager, growth-minded individuals who want to grow with us.

To be successful in this position, candidates will possess the following:

  • Bachelor’s degree in business, information technology, information systems, or computer science (or equivalent work experience)
  • Experience troubleshooting technical issues
  • Extensive familiarity with Windows Operating systems
  • Clear verbal skills, both spoken and written: ability to explain technical products and processes in a conceptual and clear way to a non-technical audience
  • Excellent writing skills for communication with customers in writing/email

Wage:  $13-$21/hr. based on experience

Other Benefits:

  • Health Benefits
  • Company matched retirement plan
  • Company paid certification/education program

Email your Resume to: amanda@pcrbusiness.com

The Company… In business since 2004, PCR Business Systems provides world-class outsourced IT solutions for small and medium-sized companies throughout Northeast Ohio.  Learn more here.

 

How to Prevent a Ransomware Attack

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Northeast Ohio companies that fall victim to a ransomware attack (and that do not have their files properly backed up) usually only have two choices—both of which could put a company out of business.

The first choice presented by cybercriminals is to pay a ransom for the release of the data they are holding hostage. This could cost your business hundreds of thousands or even millions of dollars (it is reported that Colonial Pipeline paid upwards of $5 million for the release of their files) and there is no guarantee you will even get your data back. It is estimated that less than a quarter of companies who paid cybercriminals a ransom in 2020 got all of their data returned.

The second option is to do nothing and risk the confidential data of your customers being released. Not only could this destroy the reputation of your business, but you could potentially face lawsuits or fines for violating compliance laws.

As you can see, neither of these options are good and many businesses that fell prey to a ransomware attack never recovered. The best way to deal with a ransomware attack is to prevent one from ever taking place in the first place.

Here are five things your business must do to keep cyber criminals from holding your files and client data hostage.

    1. Keep all programs and operating systems up to date with the latest patches.
    2. Use and maintain proper antivirus software, email filters, and firewalls while regularly monitoring your system for possible infections.
    3. Use multi-factor authentication for all logins and transactions.
    4. Train staff on what fishing attacks look like and how they can prevent them.
    5. Backup your systems regularly and ensure your backups work.

To further limit the chances of a successful ransomware attack on your business, it is also important to only work with SOC Audited outsourced IT service providers like PCR Business Systems. PCR has been SOC 2, Type 2 Certified to guarantee that we have the highest level of security controls in place to protect your critical data. You can learn more about what the SOC 2 Audit is and what it means for your business here.

 

Have questions about protecting your business from ransomware attacks? Contact PCR President, Pat Carroll for a free Q&A.

PCR has been SOC 2, Type 2 Certified!

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PCR Business Systems was recently SOC 2, Type 2 certified. Learn why you should only work with SOC certified Akron IT services providers.

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Hey there! We’re looking for an Inside Sales Professional!

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We’re looking for a highly motivated Inside Sales Professional to join the PCR Business Systems team.

PCR is the leading Managed IT Service Provider in the Akron area. We offer exciting opportunities for employee advancement in an environment where you can showcase and hone your skills while working alongside talented and like-minded individuals.

We are a tight group who are supportive of each other in helping achieve one common goal—to provide service that is nothing short of excellent. Read more about our vision and core values.

Sound like you would be a good fit? Here’s what we’re looking for…

 

The Opportunity… Inside Sales Professional

Job Description… We are looking for a full-time inside sales professional to join the PCR team immediately! In this role you will be working directly with our sales manager to follow up on leads coming into the office. Job duties include scheduling appointments, fielding questions, following up on inquiries, sending out information packages, and assisting in maintaining the integrity of the company’s database.

This is an awesome opportunity for someone who…

  • Wants a company that truly CARES about its customers and employees.
  • Loves a faster-paced, NO DRAMA workplace where office politics, gossip and negativity aren’t tolerated.
  • Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
  • Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
  • Is a quick, self-motivated learner who wants to work for a company that will invest in your education and training.
  • Enjoys having conversations with (and helping) small business owners.
  • Loves building relationships with people and providing a true “Wow” experience.
  • Wants a position that will offer upward earning and career advancement.

Please apply ONLY if you have at least one year’s experience in an inside sales position, preferably setting appointments in a business-to-business environment. You must have a proven track record for success. To apply, please send your résumé, along with a cover letter detailing why you think you’d be a great fit to join our team.

Wage:  $15 + Commission

Other Benefits:

  • Health Benefits
  • Company matched retirement plan
  • Company paid certification/education program

Email your resume to: amanda@pcrbusiness.com

Keeping Your Remote Staff Motivated

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Read about the five things we have done at PCR to create a strong company culture, and what we are doing today to continue to keep team morale high.

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Get Comfortable

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A comfortable employee is a productive employee. Read how to create ergonomic home offices for your remote staff to keep them working healthy and efficiently.

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