Despite the fact that social distancing has abruptly affected regular business operations throughout the country, many companies are still finding a way to keep business going through remote work. Although remote work has been a growing trend for years, there are few organizations that have chosen to fully embrace it until recently. This means, at the moment, many companies are sailing in uncharted waters, unsure of what to expect from their workforce. If this includes your business, then make sure your employees have everything they need to do their jobs optimally with remote IT support.
Business IT Support Services Can Help Remote Workers Be More Productive
As a business that’s unfamiliar with supporting workers from home, changes will need to be made in order to give your remote employees the ability to get things done. Since remote work is mostly done over the internet, IT support plays a crucial role in business success. Without it, your team will lose the ability to be productive. Here are a few ways IT support can help your organization get the most out of your remote staff.
Get comprehensive IT support. PCR Business Systems will give your employees the support they need to be productive.
24 Hour Tech Support
At some point in time, one of your employees is going to run into a technical issue. It’s not a matter of if, but when. In addition, some people tend to work earlier or later hours than others, which can complicate the situation. For example, if your employee has to work outside of normal business hours for whatever reason and they have an issue, they may have to wait until the next day to get the help.
A problem such as this can be eliminated with helpdesk support since most support services offer around-the-clock network support. That means troubled team members can be accommodated with 24-hour tech support. With this service, a support specialist will work with the employee to identify the problem and provide a solution to resolve it.
Your staff can be just as productive at home as they are in the office, they just need to have the right business technology to perform their jobs. To ensure you’re getting optimal output from your team, the tools they’re using need to be up to date. Old and outdated technology can be a hindrance to accomplishing business goals. With a support specialist, you can ensure your team has the latest updates.
Since remote work is mostly done over the internet, IT support plays a crucial role in business success. Without it, your team will lose the ability to be productive.
Security is one of the main reasons most companies hesitate when considering allowing employees to work from home. As employees spread out, so does your data and intellectual property. There’s a fear that home networks and devices may not be as secure as they need to be. It can also be difficult to set up proper user controls to ensure remote devices are regularly patched and updated.
A managed IT service provider not only can help with providing patches and updates, but it can also offer tools that immediately identify security gaps. Your remote employees will be more secure with the help of outsourced IT support.
If there are applications that your company relies on to complete work, IT support can ensure that remote workers have access to those applications. They can also test those applications to guarantee that the applications are functional and responsive outside of the office.
Give Your Staff the Support It Needs
Managing the technology demands of remote employees isn’t exactly easy for any business. However, the key to giving remote workers what they need to succeed is to make sure they have the technology and support they need to be productive. At PCR Business Systems, we specialize in providing comprehensive IT solutions, including IT support services.
As your partner, our mission is to minimize downtime and increase employee productivity. If one of your employees runs into an issue, we’ll be there to provide troubleshooting assistance so they can get back to work as soon as possible. In addition, we offer 24/7 monitoring and support services, as well as complete cyber security solutions.
If you’d like to learn more about how PCR can help optimize your organization, contact us today to set up a meeting.