Before getting into the pros and cons associated with each service, let’s first define what break/fix and managed IT is. Break/fix refers to on-demand IT services where third-party IT professionals are called in to fix a problem when it’s needed. Managed IT, on the other hand, is provided by a vendor that manages the IT needs of a company.
Both solutions offer similar services and have the same end goal of addressing key IT concerns like repairs, installation, upgrades, and more. However, the way IT is approached is the main difference. In short, break/fix is more of a reactive take on IT, only being used after a problem happens. Whereas managed IT is proactive, where issues are addressed before they can develop into problems.