Why PCR Business Systems?
At PCR, great IT starts with great people. When you join our team, you become part of a supportive, growth-minded environment where your ideas matter, you can build your skills, your work has impact, and your expertise helps local businesses succeed.
If you’re looking for an IT job in Akron, Ohio that combines meaningful work, professional growth, and genuine connection, PCR Business Systems is the place for you.
We are currently hiring for the following positions:
Why PCR Business Systems?
At PCR, great IT starts with great people. When you join our team, you become part of a supportive, growth-minded environment where your ideas matter, you can build your skills, your work has impact, and your expertise helps local businesses succeed.
If you’re looking for an IT job in Akron, Ohio that combines meaningful work, professional growth, and genuine connection, PCR Business Systems is the place for you.
We are currently hiring for the following positions:
Position Overview:
We’re seeking a Technical Support Specialist – Tier 2 with hands-on experience supporting clients in a Managed Services Provider (MSP) environment. In this dynamic, client-facing role, you’ll take ownership of escalated tickets from Level 1 technicians and collaborate with senior engineers on complex technical projects.
Responsibilities:
- Provide Tier 2 support for escalated technical issues related to workstations, servers, networks, and cloud services
- Manage and support Microsoft 365, Azure AD, Intune, and Microsoft Entra environments
- Troubleshoot and resolve issues with Windows Server (AD, DNS, DHCP, GPO), desktops, printers, and mobile devices
- Assist in the configuration and deployment of new servers and network hardware
- Serve as a knowledge resource and escalation point for Level 1 technicians
- Maintain clear documentation of procedures, tickets, and resolutions in PSA tools like Autotask or ConnectWise
- Communicate effectively with clients to update ticket progress, changes, and resolution steps
- Coordinate with vendors and act as a liaison when needed
- Participate in on-call rotation and internal team meetings
- Stay current with certifications and contribute to internal process improvements
Technical Requirements:
- 5+ years of technical support experience, preferably in an MSP or Cloud Services setting
- Hands-on experience with:
- Microsoft 365 administration (Exchange Online, Teams, SharePoint)
- Microsoft Azure, including VM provisioning, Azure AD, and cloud identity management
- Microsoft Entra / Entra ID (Azure AD)
- Windows Server and Active Directory (including DNS, DHCP, GPOs)
- Remote management tools such as ConnectWise, Autotask, NinjaRMM, or Kaseya
- Strong knowledge of Windows 10/11, MacOS, iOS, and Android devices
- Familiarity with network infrastructure, including switching, firewalls, VPNs, and wireless
Soft Skills & Expectations:
- Strong interpersonal, communication, and customer service skills
- Demonstrated ability to prioritize, multitask, and manage time effectively
- A positive attitude and a team-first mindset
- Ability to mentor and coach junior team members
- Willingness to contribute to documentation and continuous improvement initiatives
Preferred Certifications (Not Required, but a Plus):
- CompTIA A+, Network+, Server+
- Microsoft Certified: Azure Administrator Associate
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- College degree in Information Systems or related field
Benefits Include:
- Health Insurance
- 401(k) with company match
- Paid certification and training programs
- Paid time off and holidays
- A supportive, collaborative team environment
Apply Now!
Position Overview:
We’re looking for a skilled, customer-focused Field Service Technician to join our growing team. The primary responsibility of this role is to provide on-site technical assistance, troubleshooting, and support to our clients. The Field Service Technician will be an integral part of our service delivery, ensuring the smooth operation of our clients’ IT infrastructure.
Responsibilities:
- Conduct on-site visits to client locations for technical support, troubleshooting, and issue resolution.
- Install, configure, and maintain hardware, software, and network systems.
- Diagnose and resolve technical issues related to hardware, software, and networking components.
- Perform system upgrades and provide technical recommendations to enhance clients’ IT environments.
- Collaborate with the remote support team to escalate and resolve complex issues.
- Ensure documentation of all on-site visits, technical issues, and resolutions for reference and future improvements.
- Provide excellent customer service and maintain strong relationships with clients.
- Stay updated on industry trends, new technologies, and best practices in the IT field.
Technical Requirements:
- Proven experience as a Field Service Technician or similar role in an MSP or IT support environment.
- Proficiency in diagnosing and resolving technical issues in hardware, software, and networking systems.
- Strong knowledge of Windows and Mac operating systems, as well as common business applications.
- Experience in installing and configuring hardware, software, and network devices.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Ability to manage time efficiently.
- Valid driver’s license and the ability to travel to client locations as required.
Preferred Qualifications:
- A minimum of two years of relevant experience working in a similar role within an MSP, IT support environment or related field
- Certification in relevant IT areas (e.g., CompTIA A+, Microsoft Certified IT Professional)
Education:
- A degree in Computer Science, Information Technology, or a relevant field is preferred.
Location:
PCR Business Systems is located in Akron, Ohio. This position involves travel to various client sites within Northeast Ohio. Company vehicle provided.
Benefits Include:
- Health Insurance
- 401(k) with company match
- Paid certification and training programs
- Paid time off and holidays
- A supportive, collaborative team environment
Apply Now!
Position Overview:
We’re seeking a Technical Support Specialist – Tier 2 with hands-on experience supporting clients in a Managed Services Provider (MSP) environment. In this dynamic, client-facing role, you’ll take ownership of escalated tickets from Level 1 technicians and collaborate with senior engineers on complex technical projects.
Responsibilities:
- Provide Tier 2 support for escalated technical issues related to workstations, servers, networks, and cloud services
- Manage and support Microsoft 365, Azure AD, Intune, and Microsoft Entra environments
- Troubleshoot and resolve issues with Windows Server (AD, DNS, DHCP, GPO), desktops, printers, and mobile devices
- Assist in the configuration and deployment of new servers and network hardware
- Serve as a knowledge resource and escalation point for Level 1 technicians
- Maintain clear documentation of procedures, tickets, and resolutions in PSA tools like Autotask or ConnectWise
- Communicate effectively with clients to update ticket progress, changes, and resolution steps
- Coordinate with vendors and act as a liaison when needed
- Participate in on-call rotation and internal team meetings
- Stay current with certifications and contribute to internal process improvements
Technical Requirements:
- 5+ years of technical support experience, preferably in an MSP or Cloud Services setting
- Hands-on experience with:
- Microsoft 365 administration (Exchange Online, Teams, SharePoint)
- Microsoft Azure, including VM provisioning, Azure AD, and cloud identity management
- Microsoft Entra / Entra ID (Azure AD)
- Windows Server and Active Directory (including DNS, DHCP, GPOs)
- Remote management tools such as ConnectWise, Autotask, NinjaRMM, or Kaseya
- Strong knowledge of Windows 10/11, MacOS, iOS, and Android devices
- Familiarity with network infrastructure, including switching, firewalls, VPNs, and wireless
Soft Skills & Expectations:
- Strong interpersonal, communication, and customer service skills
- Demonstrated ability to prioritize, multitask, and manage time effectively
- A positive attitude and a team-first mindset
- Ability to mentor and coach junior team members
- Willingness to contribute to documentation and continuous improvement initiatives
Preferred Certifications (Not Required, but a Plus):
- CompTIA A+, Network+, Server+
- Microsoft Certified: Azure Administrator Associate
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- College degree in Information Systems or related field
Benefits Include:
- Health Insurance
- 401(k) with company match
- Paid certification and training programs
- Paid time off and holidays
- A supportive, collaborative team environment
Apply Now!
Position Overview:
We’re looking for a skilled, customer-focused Field Service Technician to join our growing team. The primary responsibility of this role is to provide on-site technical assistance, troubleshooting, and support to our clients. The Field Service Technician will be an integral part of our service delivery, ensuring the smooth operation of our clients’ IT infrastructure.
Responsibilities:
- Conduct on-site visits to client locations for technical support, troubleshooting, and issue resolution.
- Install, configure, and maintain hardware, software, and network systems.
- Diagnose and resolve technical issues related to hardware, software, and networking components.
- Perform system upgrades and provide technical recommendations to enhance clients’ IT environments.
- Collaborate with the remote support team to escalate and resolve complex issues.
- Ensure documentation of all on-site visits, technical issues, and resolutions for reference and future improvements.
- Provide excellent customer service and maintain strong relationships with clients.
- Stay updated on industry trends, new technologies, and best practices in the IT field.
Technical Requirements:
- Proven experience as a Field Service Technician or similar role in an MSP or IT support environment.
- Proficiency in diagnosing and resolving technical issues in hardware, software, and networking systems.
- Strong knowledge of Windows and Mac operating systems, as well as common business applications.
- Experience in installing and configuring hardware, software, and network devices.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Ability to manage time efficiently.
- Valid driver’s license and the ability to travel to client locations as required.
Preferred Qualifications:
- A minimum of two years of relevant experience working in a similar role within an MSP, IT support environment or related field
- Certification in relevant IT areas (e.g., CompTIA A+, Microsoft Certified IT Professional)
Education:
- A degree in Computer Science, Information Technology, or a relevant field is preferred.
Location:
PCR Business Systems is located in Akron, Ohio. This position involves travel to various client sites within Northeast Ohio. Company vehicle provided.
Benefits Include:
- Health Insurance
- 401(k) with company match
- Paid certification and training programs
- Paid time off and holidays
- A supportive, collaborative team environment
Apply Now!
About PCR Business Systems
At PCR Business Systems, we’re more than an IT service provider; we’re a trusted business partner helping organizations grow and thrive through technology. Since 2004, we’ve proudly supported businesses across Akron, Cleveland, and NE Ohio with managed IT services, cybersecurity solutions, network support, and strategic IT consulting designed for long-term success.
As one of the few SOC 2–audited MSPs in NE Ohio, we hold ourselves to the highest standards of security, reliability, and trust. Our team works closely with clients to design technology strategies that align with their goals, fit their budgets, and evolve with their businesses.
About PCR Business Systems
At PCR Business Systems, we’re more than an IT service provider; we’re a trusted business partner helping organizations grow and thrive through technology. Since 2004, we’ve proudly supported businesses across Akron, Cleveland, and NE Ohio with managed IT services, cybersecurity solutions, network support, and strategic IT consulting designed for long-term success.
As one of the few SOC 2–audited MSPs in NE Ohio, we hold ourselves to the highest standards of security, reliability, and trust. Our team works closely with clients to design technology strategies that align with their goals, fit their budgets, and evolve with their businesses.