Discover what sets PCR Business Systems Apart
If your IT provider isn’t pulling their weight, it’s time to give PCR Business Systems a call. Schedule a meeting and learn why PCR has been Northeast Ohio’s trusted IT provider for over 20 years.
Discover what sets PCR Business Systems Apart
If your IT provider isn’t pulling their weight, it’s time to give PCR Business Systems a call. Schedule a meeting and learn why PCR has been Northeast Ohio’s trusted IT provider for over 20 years.
We put the client first.
Great IT companies provide more than just IT management; they are true business partners who take the time to understand your needs and will proactively work to improve your business. At PCR, we put our clients’ needs first. Each member of our staff shares the same goal—to provide the very best IT support and customer service experience.
We put the client first.
Great IT companies provide more than just IT management; they are true business partners who take the time to understand your needs and will proactively work to improve your business. At PCR, we put our clients’ needs first. Each member of our staff shares the same goal—to provide the very best IT support and customer service experience.
5 complaints we hear about IT companies
#1: “Our IT provider takes forever to solve our issues.”
When you call us, you’ll be directly connected to a technician who can assist you. We make sure to promptly address and resolve all service requests. This is what makes our service truly exceptional.
#2: “Our IT provider never gets our new employees set up correctly.”
Part of our onboarding process is understanding your business, how your team uses technology, and documenting your new employee process so we can get new staff members up and running as quickly and efficiently as possible.
#3: “We see new technicians all the time.”
We focus on investing in our #1 asset, our team, to provide the best possible work environment with very little turnover.
#4: “My IT company doesn’t understand my business.”
The core of our process is spending a significant amount of time to understand your business and how you use technology. Our goal is to form a partnership so you will bring our team to the table when you are making business decisions.
#5: “The technicians always talk to me like I am an idiot.”
That just isn’t going to happen with PCR. When we add new members to our team, we look for customer service skills first and then technology skills. We can teach technology skills; it is much hard to train someone how to interact with people.
PCR Business Systems is the only SOC 2, Type 2-certified MSP in Northeast Ohio.
5 complaints we hear about IT companies
#1: “Our IT provider takes forever to solve our issues.”
When you call us, you’ll be directly connected to a technician who can assist you. We make sure to promptly address and resolve all service requests. This is what makes our service truly exceptional.
#2: “Our IT provider never gets our new employees set up correctly.”
Part of our onboarding process is understanding your business, how your team uses technology, and documenting your new employee process so we can get new staff members up and running as quickly and efficiently as possible.
#3: “We see new technicians all the time.”
We focus on investing in our #1 asset, our team, to provide the best possible work environment with very little turnover.
#4: “My IT company doesn’t understand my business.”
The core of our process is spending a significant amount of time to understand your business and how you use technology. Our goal is to form a partnership so you will bring our team to the table when you are making business decisions.
#5: “The technicians always talk to me like I am an idiot.”
That just isn’t going to happen with PCR. When we add new members to our team, we look for customer service skills first and then technology skills. We can teach technology skills; it is much hard to train someone how to interact with people.
PCR Business Systems is the only SOC 2, Type 2-certified MSP in Northeast Ohio.
PCR Business Systems | 61 N. Cleveland Massillon Road, Suite C, Akron, OH 44333 | 330-572-7575
PCR Business Systems is a managed IT service provider and cybersecurity company.
This offer is only valid for businesses located in Northeast Ohio. To claim the offer you must first schedule a meeting with a member of the PCR Business Systems team. PCR Business Systems reserves the right to accept or reject any meeting.
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